PRIVACY POLICY

Effective Date: 21 May 2025

This Privacy Policy explains how Rookies Oilfield Services, operated by Rookies Sdn. Bhd., collects, uses, discloses, and protects your personal data. We are committed to ensuring your personal information is handled responsibly, transparently, and in compliance with Malaysia’s Personal Data Protection Act 2010 (PDPA).

By accessing or using our website at https://rookiesoilfieldservices.com, or by interacting with us via our services, you acknowledge and agree to the terms set forth in this Privacy Policy.

Scope of Policy

This policy governs all data collected by Rookies Oilfield Services through our website, forms, proposals, email correspondences, client engagements, and other digital or physical means. It applies to current and prospective clients, partners, vendors, contractors, and individuals engaging with us online or offline. It does not apply to third-party websites linked from our platform.

What Is Personal Data

Under Malaysia’s PDPA, personal data refers to any information in our possession or control that relates directly or indirectly to an individual and that can be used to identify that individual. This may include both contact details and information related to business interactions.

Types of Data We Collect

We collect personal data either directly from you, from your authorized representatives, or indirectly through our website and communications. Information we collect includes your full name, job title, company name, phone number, email address, business interests, project scopes, and billing information. We may also collect technical data such as your IP address, browser type, operating system, device identifiers, and site usage analytics. These details help us manage our services, improve user experience, and fulfill legal and contractual requirements.

How We Collect Your Data

Your personal data may be collected when you submit a form on our website, contact us via email, request a service, participate in events or consultations, or interact with our online platforms. Additionally, certain data may be collected through automated tools such as cookies and tracking scripts that analyze how users engage with our site.

Purpose of Data Collection

We process your personal data to respond to inquiries, deliver services, manage business relationships, issue proposals and contracts, comply with regulatory requirements, and provide updates about our company. Marketing communications are sent only to individuals who have given prior consent, and such consent can be withdrawn at any time. We also use collected information to evaluate client needs, generate analytics, and improve operational efficiency.

Legal Basis for Processing

Our processing of personal data is based on one or more of the following legal grounds: consent from the individual; necessity for the performance of a contract; compliance with legal obligations; and legitimate interests pursued by Rookies Oilfield Services in the course of conducting our business.

Disclosure of Personal Data

We do not sell your personal data. However, we may disclose your information to third parties including service providers, business consultants, IT vendors, cloud hosting partners, marketing platforms, or legal advisors—all of whom are bound by strict confidentiality and data protection agreements. Disclosure may also occur if required under Malaysian law or in response to lawful governmental requests. In the event of a business merger, acquisition, or restructuring, your personal data may be transferred as part of the transaction.

Data Retention

We retain personal data only for as long as necessary to fulfill its original purpose or as required under Malaysian law. After this period, data will be securely deleted or anonymized. Where contractual or regulatory obligations require extended retention, the data will be held in a secure and compliant environment.

Data Security Measures

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures include secure servers, firewalls, encryption protocols, limited access controls, and employee training in data handling. Despite these precautions, no system can guarantee absolute security, and we urge users to remain cautious when transmitting data online.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance performance and personalize user experience. These tools help us collect information about your interactions with our website, including traffic sources, page visits, and usage behavior. You may choose to disable cookies via your browser settings, but doing so may affect your ability to access certain features or content.

International Data Transfers

In some circumstances, your personal data may be stored or processed outside of Malaysia, such as on servers provided by global cloud service providers. In such cases, we take appropriate contractual and technical measures to ensure that your data remains protected in accordance with Malaysian legal standards.

Your Rights Under the PDPA

You have the right to access, update, correct, or delete your personal data held by us. You may also withdraw your consent to certain types of data processing, such as direct marketing, at any time. Requests for access or correction must be submitted in writing and may be subject to minimal administrative fees as permitted under the PDPA.

We aim to respond to all legitimate requests within twenty-one (21) days, and we reserve the right to verify your identity prior to disclosing or amending personal data.

Third-Party Sites

Our website may contain links to third-party sites for informational purposes. These external sites are not under our control and are governed by their own privacy policies. We do not accept responsibility for their content, practices, or any resulting impact on your privacy.

Children’s Data

We do not knowingly collect personal data from individuals under the age of 18. If we learn that a child has submitted personal information to us without verified parental consent, we will take steps to remove that information from our records promptly.

Changes to This Policy

We may amend this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When updates are made, we will revise the “Effective Date” above and, where necessary, notify you through official communication channels. We recommend that users review this page periodically to stay informed of our privacy practices.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need further assistance regarding data privacy matters, please contact:

Rookies Oilfield Services
Contact: contact-services@rookiesoilfieldservices.com
Website: https://www.rookiesoilfieldservices.com